Refund and cancellation policy
How cancellations and refunds work for projects with Moops Design: milestone payments, work already delivered and third-party costs.
Last updated: 21 October 2026.
We charge per milestone, so you only pay for work you've seen. This policy explains what happens if a project stops.
If you cancel
- Milestones that are delivered and approved are not refundable.
- If you paid in advance for work we haven't started, we refund that amount in full.
- If you cancel during a milestone, you pay for the work done in that milestone so far, and we refund the rest of any advance for it.
If we cancel
If we can't complete your project, we refund every payment for work not yet delivered, and hand over everything finished so far.
Not refundable
Third-party costs we paid for you (domains, hosting, paid themes, plugins or services) follow those providers' own refund rules.
How refunds are paid
Refunds go back to the original payment method within 7–10 working days of being agreed.
To cancel or ask about a refund, write to info@moops.in or WhatsApp +91 97551 17065.