stride by moops · moops design
Delete your Stride account or data
You can delete your whole Stride account, or just some of your data and keep the account, yourself in the app. No app? Email us and we'll do it for you.
Delete your account and all its data
fastest · in the app
Delete it in Stride
- Open Stride and make sure you're online.
- Tap your Moop at the top right of the home screen to open your profile.
- Under Account, tap Delete account, then confirm.
- Confirm it's you: choose your Google account again, or type your password.
Stride deletes your cloud data and your account straight away, clears the phone and takes you back to the start screen.
no app? · by email
Ask us to delete it
Email info@moops.in with the subject "Delete my Stride account", from the email address you sign in with. Tell us whether you used Google or email and password.
We may ask you to confirm the request from that address, so nobody can delete someone else's account. We delete it within 30 days and email you when it's done, usually much sooner.
email a deletion requestWhat gets deleted
- Your account: the sign-in with your email address (and, for Google sign-in, the name and picture from Google).
- All your runs and walks in the cloud: times, distances, durations, pace, calories, steps, splits and GPS routes.
- Your profile: goal, experience, gender, age, height, weight, activity level and unit preference.
- Everything Stride stored on the phone you deleted from: runs, profile, badges and the last shared run image.
What is kept, and for how long
- Nothing from your account is kept. We don't keep a backup copy of your runs or profile after deletion.
- Crash reports (if the app ever crashed) are not linked to your account and contain no runs or routes. Firebase deletes them automatically after 90 days.
- Other phones: if Stride is still installed and signed in on another phone, its copy is removed when that phone signs out or the app is uninstalled.
Never signed in?
Then there's no account to delete: your runs only ever lived on your phone. Uninstall Stride, or clear its storage in Android settings, and they're gone.
Delete some or all of your data, keep your account
in the app
Delete runs or profile details
- A run: open it from your history and tap delete on its summary. You can undo for a few seconds; after that it's deleted from your phone, the cloud and your other devices.
- Profile details (gender, age, height, weight and so on): open your profile and edit them; the change replaces the old values on your phone and in the cloud. To have your profile removed completely, email us as described under "by email".
- Everything on one phone: sign out. Stride removes all of its data from that phone, while your account and cloud backup stay.
by email
Ask us to delete your data
Want all your runs, or your whole profile, deleted from the cloud but your account kept? Email info@moops.in with the subject "Delete my Stride data" from the email you sign in with, and say what to delete: all runs, runs between two dates, or your profile.
We confirm the request with you, delete it within 30 days and email you when it's done. Deleted data can't be recovered.